Privacy Policy

We collect only the information needed to process your orders and serve you effectively:

• Contact information: full name, phone number, email address

• Delivery information: delivery address, state/region, and any landmark or access notes needed for logistics

• Order information: items purchased, order value, payment method selected, and order history

• Communications: messages you send us through the Site, WhatsApp, email, or phone for inquiries, quotes, or support

• Technical information: basic browser and device data (such as IP address and pages visited) collected automatically to keep the Site secure and functioning properly

We use your information to:

• Process and fulfil orders, including arranging delivery of equipment

• Communicate with you about quotes, order status, and after-sales support

• Respond to inquiries submitted via the Site, phone, or WhatsApp

• Improve the Site and our product offerings

• Meet legal, tax, and regulatory obligations in Nigeria

We may share your information only where necessary to fulfil your order or comply with the law:

• Logistics/delivery partners, to deliver equipment to your specified address

• Payment processors/banks, to verify and process payments

• Regulatory or law enforcement authorities, where required by law

Any third party we share information with is required to handle it securely and only for the stated purpose.

Depending on the item, orders may be completed via online checkout or via bank transfer following an inquiry/quote. We do not store your full card details on our servers — online payments are processed through secure, PCI-compliant third-party payment gateways. For bank transfers, please only use the official account details provided directly by FarmerGiant.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history for warranty, after-sales support, and legal/tax record-keeping purposes.

You have the right to:

• Request a copy of the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information, subject to our legal obligations (e.g., transaction records we are required to keep)

• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details in Section 9.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Site may use cookies or similar technologies to remember your preferences and understand how visitors use the Site. You can disable cookies through your browser settings; note that some Site features may not function properly if you do so.

If you have questions about this Privacy Policy or how your information is handled, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will indicate the most recent revision. We encourage you to review this page periodically.